At Abrams Heating & Air, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our business.

1. Information We Collect

We may collect personal information from you when you:

• Contact us via phone, email, or our website.
• Schedule services or request a quote.
• Provide feedback, reviews, or participate in surveys.
• Interact with us on social media or through online advertising.

The types of information we may collect include:

• Name, address, phone number, and email address.
• Details about your HVAC system and service requests.
• Payment information for processing transactions.

2. How We Use Your Information

The information we collect is used to:

• Provide HVAC services, including repairs, maintenance, and installations.
• Communicate with you about your service appointments and inquiries.
• Send updates, promotional offers, and newsletters (if you opt-in).
• Improve our services and enhance your customer experience.
• Process payments and maintain accurate billing records.

3. Information Sharing

We respect your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service providers and contractors necessary to fulfill your HVAC service requests.
• Payment processors to securely handle transactions.
• Authorities, if required by law or to protect our rights and property.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include secure servers, encryption, and regular system updates.

5. Cookies and Online Tracking

Our website may use cookies and similar technologies to enhance user experience and track website performance. You can disable cookies through your browser settings, though this may impact your website experience.

6. Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-out of receiving promotional communications by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website, and significant updates will be communicated to you directly.

9. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact us:

Abrams Heating & Air
229 N Piedmont Avenue, Rockmart, GA
Phone: 770-505-2772

By using our services, you consent to the terms of this Privacy Policy. Thank you for trusting Abrams Heating & Air with your HVAC needs.